IDSi International seeks to provide you with attentive and timely support for your software questions.

If you encounter a problem that you require help on, please contact us immediately:

Please send the following information to us to help expedite the request.

Organization Name; Product Name; Requester Name; Requester Phone; Requester E-mail; Problem Description; Support Level Requested. Use the definitions below to categorize your support request.

Urgent: The problem has occurred during a time when there is a need for high-level availability . The problem restricts me from carrying out my responsibilities and can be considered a “show-stopper”. A resolution of the problem is essential to provide services to my clients.

High Priority: The problem has occurred during a time when there is a need for moderate-level availability. The problem hinders me from carrying out my responsibilities through the system but there are workarounds.

Moderate: The problem has occurred during a time when there is low usage of the system. The problem hinders me from carrying out my responsibilities using the system but there are workarounds that work just as well.